We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we will exercise our right to take action to have them removed, immediately if necessary, from our list of patients. This practice fully participates with NHS England policy of Zero Tolerance. We report all violent and abusive behaviour directed at the staff or premises to the Police and the offender will be removed from the practice list.